Ebay-Tips and Tutorials | Contact

 





EBay And Customer Service

If you are running an eBay business, you may not realize that the need for great customer service still exists – even for online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things – or both. They will give you great feedback, and they may look for more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business.’

If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Why would you do any less at the close of one of your eBay auctions?

First, act quickly at the close of your auctions. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped – even if this information is already part of the description for the auction. Remind them of their winning bid amount, and give them payment options and instructions. Let them know when the item will be shipped.

Close your email by thanking them for participating in your auction. You might even take this opportunity to tell them about other open auctions that you have as well. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store.

Once the payment and shipping details have been taken care of, contact your buyer again. Let them know when the item was shipped – the exact date and time – and when it is expected to arrive on their end. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund.

Yes. You should be open to issuing refunds, depending on what the item is. Furthermore, you should issue refunds promptly. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. This is just good business!

 

 
Translate Page Into German Translate Page Into French Translate Page Into Italian Translate Page Into Portuguese Translate Page Into Spanish Translate Page Into Japanese Translate Page Into Korean

More Articles



More Articles


EBay Courses – Are They Worth It?

... There are numerous eBay courses that are available on the Internet today. These books and courses are designed to help you become more successful on eBay. Unfortunately, not all of these courses are worth the money that you will pay for them. Some of them are full of what used to be good information when ... 

Read Full Article  


EBay Gift Certificates – The Gift Solution Suitable For

... know who is absolutely impossible to buy a gift for! These people either have everything, or want nothing. They don t drop hints at all, and when asked, they simply say that they don t know, they don t care, or they don t want anything. Well, now you can buy a gift for that person. The solution lies in ... 

Read Full Article  


Setting Up A PayPal Account

... and eBay have tracking mechanisms that interact with each other in a way that makes managing sales, payments, and shipping a breeze. You should set up a PayPal account as soon as possible, because the verification process may take a few days. At a minimum you should offer check, money order, and PayPal ... 

Read Full Article  


Your Rights As An EBay Buyer.

... might have gone wrong: eBay works best when buyers and sellers sort out their problems together, instead of reporting each other to the authorities straight away. More often that not receiving what they paid for, buyers have an altogether different problem: they knew what they were paying for, but didn't ... 

Read Full Article  


EBay Data And Research – How Important Is It?

... offers many different forms of Data and Research to ensure that you are selling the right items, to the right people, in the right way. Some of the data and research is not free, but much of it is. The available resources include hot items by category, eBay Pulse, merchandising calendar, sales reports, ... 

Read Full Article  

Ebay News from Yahoo:

Perception, Opportunity in Volatility - Research & Analysis on eBay Inc and Morgan Stanley

HONG KONG-- - This morning, www.MarketFoundations.com announced new reports highlighting eBay Inc and Morgan Stanley . Free research downloads are available at www.MarketFoundations.com/index.php?coa=EBAY&cob=MS ...

A More Personalized Search Engine Helps eBay Reach $48

eBay is working on a major upgrade to its search engine to boost sales by improving search results for consumers so that buyers searching for items to buy on its platform get more relevant results.

News Brief: eBay Sweepstakes, Amazon - Fashion to Industrial

eBay is running a sweepstakes for graduating students in which it is giving away a 2012 Jeep Wrangler Unlimited Edition, and another sweepstakes to encourage sellers to list items in its Motorcycle Parts & Accessories category via parts compatibility. Amazon takes on high fashion and industrial supplies. This and more from around the web in today's ecommerce news roundup!

eBay Extension for Chrome 1.5.3.2

Estensione ufficiale di eBay per il browser Chrome con cui tenere sempre sotto controllo le nostre attività di compravendita eBay Extension for Chrome è, come dice il nome stesso, una estensione per il browser Chrome che consente di tenere sotto controllo le nostre attività su eBay. L'estensione è stata realizzata da eBay stessa, per aiutare i propri utenti a gestire i... Autore: Filippo ...

eBay Research Firm Terapeak Open US Headquarters

eBay research firm Terapeak is opening its new U.S. headquarters in Palo Alto, California on June 1st, it announced on Wednesday.

Ebooks | Contact Us | About | Advertise with Us |Sitemap | Miscellaneous Articles | Site Terms and Legal Disclaimer | Extras | Topics |

Copyright: EXZOrders.com -