Is Customer Service From The Bank Of America Good Or Bad?

The Bank of America may be known for a lot of good things, but it’s also notorious for a few bad things and that includes its quality of customer service.

In a poll held by the MSN Money-Zogby, Bank of America came out with 26% of its respondents rating its customer service as “poor”. The overall response was ambivalent, however, with 36% rating them as “fair”, and 31% rating them as “good”. A minority of 7% rated their customer service as “excellent”.

Many, however, believe that the purported decline in its quality of customer service is due to the various mergers the company had gone through.

Keep the Change Savings Program One thing that brings a smile to people’s faces is the Keep the Change Savings Program. This program automatically rounds off debit card spending and transfers the difference to the client’s savings account. But this has more to do with the services the bank has to offer and not how it provides after-sales support. If only Bank of America is just as innovative with its customer service then none of its clients will have anything to complain about.

Avoiding Phone Trees with Bank of America’s Customer Service Seemingly endless phone trees are another major source of complaint of customers regarding the bank’s customer service. If you want to speak directly with a live customer service representative of the Bank of America, you may do so by dialing 800-622-8731 for its California branch. It operates from 7AM to 10PM during weekdays and 8AM to 5PM during weekends.

Online Feedback Posting about Bank of America’s Customer Service Surprisingly enough, the Bank of America actually allows their customers to post reviews on their own websites.

At first glance, you’ll probably think that no one seems to do any complaining about the bank’s product or services. But try modifying the board a little and the negative reviews will pop out. According to a representative of the Bank of America, permitting customers to give feedback is one way they’re showing their willingness to listen to what customers have to say and make the necessary changes.

All product reviews hosted by the site are verified to have come from actual Bank of America customers as the website has to validate the reviewer’s account first before allowing the reviewer to post his feedback.

Making Yourself Heard about the Customer Service of Bank of America There are many reasons why you have to make yourself heard. If you’ve something important to say, it will also be for your sake to ensure that your complaint reaches the company’s ears. By making them aware of your complaint, you are pushing the company to take note of whatever flaws it has and recognize areas that still have room for improvement. Clamoring for improvement will also help safeguard your financial interests. Remember: poor customer service can easily cost you money as money is what you have invested in Bank of America.

To make yourself heard, you can visit the website of the Bank of America and make your complaint. You can also write to various financial journals, both online and offline, to discuss your situation. And last but not the least, there’s always the phone number and email address of the customer service department of the Bank of America for you to contact right away.