Call Centers-Articles on Call Centers

After call centers, ICT unit eyes more outsourcing growth

By Alexander VillafaniaQUEZON CITY, METRO MANILA – Next to call centers, the government wants to grow outsourcing opportunities in health information management, finance and accounting services, human resource, and animation and game development.Call centers make up the fastest growing and most dominant outsourcing sector in the Philippines with about $11 billion in revenues in 2011. ...

Kunnect Upends Call Center Business with Release of First Free Call Center Solution

Kunnect, a leading provider of cloud-based call center telephony solutions, today unveiled Kunnect FREE, the industry’s first free call center solution. Available immediately, Kunnect FREE allows all call centers to leverage its feature rich center solution at no cost; no hardware, no hosting and no software costs.

Kunnect Releases Free Call Center Solution

Kunnect FREE allows call centers to leverage its solution with no hardware, hosting, or software costs.

New York Post: Philippines is the New Capital of Call Centers

Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to Mark in Manila than Bharat in Bangalore. Related posts: Why the Philippines is the World’s Top Call center country New York BPO firm opens second site in the Philippines Convergys to open new contact centers in Cebu, Baguio

Call centers will post 8.6% of GDP growth by 2016

PHILIPPINE call centers will contribute 8.6 percent to the GDP by 2016, Science Secretary Mario G. Montejo said yesterday.